SHIPPING POLICY
Order Processing
All orders are processed within 48 hours (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification once your order has been dispatched.
Shipping Rates & Estimated Delivery
We offer flat-rate international shipping. We are pleased to provide Complimentary Worldwide Shipping on all orders over $500 USD.
Asia Group A (HK, Macau, Taiwan, Japan, South Korea, SE Asia)
Shipping Fee $18 USD
Estimated Delivery 5 - 12 Business Days
Asia Group B (Other Asian countries/regions)
Shipping Fee $25 USD
Estimated Delivery 5 - 12 Business Days
Europe(UK, France, Germany, etc.)
Shipping Fee $25 USD
Estimated Delivery 5 - 12 Business Days
South America
Shipping Fee $30 USD
Estimated Delivery 5 - 12 Business Days
Canada
Shipping Fee $25 USD
Estimated Delivery 5 - 12 Business Days
United States
Shipping Fee $25 USD
Estimated Delivery 5 - 12 Business Days
Oceania(Australia, New Zealand)
Shipping Fee $25 USD
Estimated Delivery 5 - 12 Business Days
If your country is not listed above, please contact us at enciicne.info@gmail.com for further assistance and shipping inquiries.
Customs, Duties & Taxes
Please note that all international orders are shipped on a DDU (Delivered Duty Unpaid) basis.
Import duties, taxes, and local customs fees are not included in the item price or shipping cost. These charges are the sole responsibility of the recipient. We are unable to predict or calculate these specific amounts as they are determined by the customs policies of your destination country.
Refused Shipments
If a delivery is refused by the recipient due to customs charges, the customer will be responsible for the full original shipping cost, as well as any additional duties, taxes, or return freight charges incurred during the transit process. These costs will be deducted from your final refund.